Privacy Policy

Last Updated: October 14, 2026

This Privacy Policy explains how Bria Plumbing & Heating (“Bria Plumbing,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit briaplumbing.com, contact us, or use our plumbing and heating services. By using our website, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you fill out a contact or service request form, call us, text us, or email us, we may collect your name, phone number, email address, service address, and details about the plumbing or heating work you need.

Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type, device type, pages viewed, time spent on the site, and the website that referred you. This is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and service requests
• Schedule appointments, send estimates, and provide service
• Send appointment confirmations, reminders, and service updates
• Improve our website, services, and customer experience
• Measure how well our website and advertising perform
• Comply with legal obligations

Text Messaging (SMS)

If you opt in to receive text messages from Bria Plumbing & Heating through our contact form or otherwise, we will use your mobile number to respond to your inquiry and send service-related messages, such as appointment confirmations, reminders, and updates. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the information below. Consent to receive text messages is not a condition of purchasing any service.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

Phone Calls and Call Tracking

We use a call tracking service to understand how customers find us. When you call a phone number listed on our website, the call tracking provider may collect your phone number, the time and length of the call, and the page or source that led you to call. Calls may be recorded for quality and training purposes.

Cookies and Analytics

Our website uses cookies and similar tools to keep the site working properly and to understand how visitors use it. We may use third-party analytics and advertising services, such as those provided by Google, to measure website traffic and advertising results. These services may use cookies to collect information about your visits to our website and other websites.

You can control or delete cookies through your browser settings. You can learn how Google uses data at Google’s Privacy & Terms page and manage ad preferences at Google Ad Settings.

How We Share Your Information

We do not sell your personal information. We only share information in these limited situations:

• Service providers: Trusted companies that help us run our business, such as website hosting, form processing, call tracking, text messaging, and analytics providers. They may only use your information to perform services for us.
• Legal requirements: When required by law, court order, or government request, or to protect the rights, property, or safety of Bria Plumbing & Heating, our customers, or others.
• Business transfers: If our business is sold or merged, customer information may be transferred as part of that transaction.

How Long We Keep Your Information

We keep your information only as long as needed to provide our services, maintain service records, and meet legal, tax, and accounting requirements.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmitting or storing data online is 100% secure, so we cannot guarantee absolute security.

Your Choices and Rights

• Text messages: Reply STOP to any text message to opt out.
• Emails: Use the unsubscribe link in any marketing email or contact us directly.
• Cookies: Adjust your browser settings to block or delete cookies.
• Access, correction, or deletion: You may ask us to access, correct, or delete the personal information we hold about you by contacting us below. We will respond as required by applicable law.

Third-Party Links

Our website may link to other websites, such as review sites, social media pages, or manufacturer sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing information with them.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please check this page periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Bria Plumbing & Heating
30 Lindeman Dr, Trumbull, CT 06611
Phone: 203-365-0004
Email: briaplumbing@gmail.com
Website: briaplumbing.com